Sometimes when you try to use a promotional discount code you can get a message saying it’s either expired or not recognized. If it’s expired, you won’t be able to use it any more. If it’s not recognised, you can follow these steps to get to the bottom of the problem.

Some common mistakes are:

• Check spacing, character errors and/or spelling mistakes.
• The promotional discount code field is case-sensitive. Please ensure that ‘Caps Lock’ button is not on and use upper case where necessary.
• Check you’re not mixing up the numbers 0/1 and the letters O/I.

If you are sure your voucher is valid for your order but it still doesn’t work, please contact info@doyoueven.co.uk

Quality is paramount to us and our suppliers. There are test on all our products in real-life conditions to make sure they are in the best possible position to stand up to the uses they were designed. But it’s an inevitable reality that products can get damaged on their way to the buyer.

If a product you purchased from our online shop has a quality issue and you want to return it, contact returns@doyoueven.co.uk. Our quality assurance department advise you on the procedure to return the product for inspection.

You will be refunded if we assess that the product was damaged during the manufacturing process, or if they are in a different condition to how they are supposed to come from the factory. We compensate costs for defective products.

We cannot compensate for products that were damaged for other reasons, including damage by negligence, misuse or wear and tear.

Please note the life expectancy of a product depends on the individual using it; their characteristic wear pattern and the conditions in which it’s used. Products damaged by normal wear and tear, or products that have exceeded their reasonable lifespan, will not be not replaced.

Click here for information on how to return items

Delivery Times

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.

Below are some reasons your delivery might be late:

• Your order was shipped during our sales and promotions season.
• You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.
• Your order was placed during a public holiday or a local public holiday.
• There were unpredictable circumstances beyond our control.