We do our best to ensure all of our customers enjoy a happy shopping experience with Doyoueven.co.uk but understand occasionally you may need to return an item.

 

Online purchases

To return an item(s), firstly contact our returns department via returns@doyoueven.co.uk

The team will respond with a returns form and a return address. Print and complete the form and return it with your invoice and goods to the specified address.

All returns must be sent by registered mail. We will refund the total amount you have paid for the goods except postage and packaging. Please clearly state on the invoice the reason for return and whether you require a refund or exchange. We are only able to exchange items for the same product.

Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

To receive a refund we need to be informed fourteen (14) days after the receipt of the order. The order must then be returned to us within fourteen (14) days after we have been informed of the cancellation, however you will be responsible for the cost of returns the goods to us. If a return is payable to you we will process the refund as soon as possible and, in any case within fourteen (14) days of receipt of the original order back to us.

The returned goods need to be in their original packaging and in saleable condition. Return postage is at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your posses