Sometimes when you try to use a promotional discount code you can get a message saying it’s either expired or not recognized. If it’s expired, you won’t be able to use it any more. If it’s not recognised, you can follow these steps to get to the bottom of the problem.

Some common mistakes are:

  • Check spacing, character errors and/or spelling mistakes.
  • The promotional discount code field is case-sensitive. Please ensure that ‘Caps Lock’ button is not on and use upper case where necessary.
  • Check you’re not mixing up the numbers 0/1 and the letters O/I.

If you are sure your voucher is valid for your order but it still doesn’t work, please contact info@doyoueven.co.uk